Engaging & Training Staff
Getting Everyone Up to a Whole New Speed
Staff must be made aware of the new food waste management strategy and provided with the knowledge and skills required for their roles. Empowering staff with this knowledge falls to the Human Resources team along with General Managers and the heads of Culinary.
Reinforcing proper separation behavior during staff meetings, in employee dining rooms, and during periodic walk-throughs of the kitchen is the key to changing behavior and breaking old habits. When contamination is observed in the bins, have positive conversations with staff as to the reasons for the contamination and what can be done differently going forward. You can find a variety of training resources below, including a video series aimed at empowering staff to fight food waste.
“If you don’t make it easy on your team it is never going to happen.”
“….It’s critical to train the staff. The staff needs coaching and mentoring to build confidence.”
Training Resources for your Team
Communicate
Engage staff during morning meetings, during casual conversations on the job, or through more formal training opportunities. Reinforce as often as possible
Collaborate
Learning from peers and having peers reinforce the message can be more powerful than leadership mandating a change. Think about how to reward staff the take on this challenge and become leaders.
Empower
Encourage staff to actively observe their contribution to property food waste and find opportunities for reduction.
Reward
Provide a forum to share stories across departments and to reward staff who are helping the property achieve their goals. Make it fun!